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Thursday, August 29, 2019

All day
27 August 2019 to 30 August 2019

The aim of the course is:

  • To intensify contacts with European counterparts in order to improve law enforcement cooperation and information exchange related to serious crime and counter terrorism and. international cooperation.
  • To enhance use of the EU information exchange mechanisms, channels and instruments.
  • To improve the use and feeding of relevant EU information systems by the customs.
  • To strengthen customs contribution/involvement in the EU Policy cycle and increase the knowledge on the added value of JHA Agencies.
29 August 2019

The aim of this activity is to raise awareness for all stakeholders, regarding the benefits of implementing specific communication techniques in managing critical incidents and introduce basic negotiation concepts for police practice.

Upon completion of the activity the participants will be able to:

  • Understand Crisis Negotiation Concepts,
  • Be aware of Crisis Communication Procedures,
  • Cooperate more efficiently with Crisis Negotiators,
  • Apply basic (practical) knowledge on contemporary negotiations theory,
  • Use the Active listening skills during their Law Enforcement mission.


Office address

European Union Agency for Law Enforcement Training
1066 Budapest
Ó utca 27

Correspondence address

European Union Agency for Law Enforcement Training
1903 Budapest

Email address

Telephone: +36 1 803 8030/8031

Fax: +36 1 803 8032