Quality Management Systems

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12 July 2010

From 15 – 18 June 2010, 24 experts from 14 Member States met in České Budějovice, Czech Republic, to share experiences and models of quality management. They also discussed good practice for organisational development in police organisations in Member States.

Hosted and organised by the Ministry of the Interior of the Czech Republic with assistance from Belgium, the Netherlands and Slovenia, this seminar saw participants proactively involved in discussions and workshops that concentrated on quality management key indicators and assessment systems.

The seminar was opened by Col. Viktor Zech, Deputy Police President of the Czech Republic, who stressed the importance of quality management in police related matters and also presented what has been achieved so far in the Czech Republic. Franc Virtic, Maribor Police Directorate (Slovenia), followed with a presentation on leadership whereas Ivo Hasalík, Czech Republic Police Presidium, talked about “Five Steps of Quality in the Czech Republic”.

The focal point was a workshop entitled: “New Model Excellence EFQM 2010 and experience from self-assessment”. Led by Jelte Bulthuis, Dutch Police Quality Agency, Jean-Rober Jonkers, Police Brabant Zuid-Oost (the Netherlands), and Jacques Philippaerts, Belgian Federal Police, the topics covered caused such a high level of involvement that a few participants skipped lunch so they could finish their discussions.

On Thursday morning, Fred Gerarts, Belgian Police Force, presented: “An Example of Contemporary Police Management”. In the afternoon, in order to facilitate the participants departure the following day, the seminar moved to Prague where the delegates got to see Ceský Krumlov and Chateau Hluboká.

Michal Marušák, South Bohemian Police, gave the seminar’s last presentation in which he addressed the use of the European Foundation Quality Management (EFQM) excellence model in the Czech Police.

At the end of the seminar, Vlastislav Štrunc, Course Manager, said “I am very satisfied with the seminar’s results. Not only have I seen all delegates leave with a better understanding of police related quality management, I have also witnessed the creation of professional relationships which I believe will last for a long time.”


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