New online module available for law enforcement on managing challenging interactions

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13 May 2022

We are pleased to inform you that as a result of the cooperation with the EU Horizon2020 project BuildERS, a new 3rd party online module, titled "Managing challenging interactions", is now available for registered users of CEPOL's e-learning platform, LEEd.

The aim of the online module is to improve the communication skills and abilities of law enforcement officials to interact with clients. In this training module, participants will learn how clients' intellectual disability, dementia, autism, and other neurodevelopmental disorders affect social interaction and communication.

This module gives law enforcement officials some practical tips how to interact and communicate more successfully. We will also share with you tools to increase the resilience of officers: ability to recover and move on from mentally stressful situations. Factors that burden our own ability to think, remember and make decisions always affect our encounters with clients.

The module is in English and it takes 300 minutes to complete. Upon completion you will receive a certificate.

Target group:

Participation at this online module on LEEd is open for anyone interested in the topic. However, the course is designed especially for the field operations officers and managers.

How to attend:

The 3rd party online module is available for individual learning and as a training resource to be embedded in formal training on both CEPOL and national curricula.

For this and other training resources, please go to the repository on LEEd.

Enrol yourself here for this course if you already have a LEEd account. If you are not a registered LEEd user yet, please register here with you professional e-mail address.

Do you have less time to deepen you knowledge? Check out our webinars.

We are looking forward to welcoming you in one of our upcoming e-learning activities.



Office address

European Union Agency for Law Enforcement Training
1066 Budapest
Ó utca 27

Correspondence address

European Union Agency for Law Enforcement Training
1903 Budapest

Email address

Telephone: +36 1 803 8030/8031

Fax: +36 1 803 8032