Training quality standards

At CEPOL, we are committed to continuously ensuring we develop and provide high-quality education and training services for the EU law enforcement community.

Our Agency aims to consistently deliver training and services that meet our stakeholders’ expectations while complying with the high-quality requirements for learning services outside formal education, including all types of life-long learning, as defined by the ISO 29993:2017 standard.

Moreover, we ensure compliance with the agency’s internal control standards and the internationally recognised management standard ISO 9001:2015, which sets out the criteria for a quality management system. This standard is based on a number of quality management principles including strong customer focus, motivation and implication of top management, process approach and continuous improvement. Using ISO 9001:2015 helps CEPOL provide consistent, good-quality products and services.

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More on the ISO standard awarded can be found here.

In terms of courses and seminars, CEPOL maintains an evaluation system covering the first three levels of the Kirkpatrick Model, a globally recognised method of evaluating the results of training and learning programs, measuring the satisfaction with the activity, the knowledge obtained, and the detailed benefits of the training activity on a personal level (enhanced job performance). The fourth level of the Kirkpatrick Model is partially assessed at CEPOL by looking at the organisational impact evidenced by concrete examples through post-course evaluation. Formative or summative assessments (testing) are carried out for the majority of training activities and applied across our portfolio of onsite courses. The concrete application and format of the testing depends on the length, nature and topic of the training activity, therefore the organisation of testing remains in the remit of our training activity managers who design and execute our training programmes.